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Contact Center Version 16.X
Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.
This article applies to:
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
Contact Center v16.1
Available Date: Starting on October 1, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Fixed this bug: Updating the Amazon Connect contact center from version 15.0 to 16.0 was failing when you had integrated Voice with your Amazon Connect instance, as described in this known issue. | Service Cloud Voice with Partner Telephony from Amazon Connect |
| Fixed a lambda bug in the unified omni routing flow. |
|
Contact Center v16.0
Available Date: Starting on August 30, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Supports python runtime version 3.11 for the various lambda functions in the cloudFormation template. |
|
| Restricted role policy for associating Contact Lens to Amazon Connect instance to ensure better security. |
|
| Removed wildcard (*) access to logs in the provisioning policy, and supports access only to logs created by lamda functions from Salesforce. | Service Cloud Voice with Partner Telephony from Amazon Connect |
| Updated the ProvisioningRole.json file to include the connect:UpdateContactRoutingData policy. This update is required to use the unified routing feature. | Service Cloud Voice with Partner Telephony from Amazon Connect |
| Updated the SCVManagedPolicyStack.yaml file to include the connect:UpdateContactRoutingData policy. This update is required to use the unified routing feature. | Service Cloud Voice with Amazon Connect |
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