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Contact Center Version 17.X
Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
Contact Center v17.1
Available Date: Starting on March 10, 2025
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Fixed a bug which caused permission boundary to not be attached to a role SCVContactDataSyncFunctionRole. | Salesforce Voice with Partner Telephony from Amazon Connect |
| Fixed a bug which caused permission boundary to not be attached to roles specific to BYOAC. | Salesforce Voice with Partner Telephony from Amazon Connect |
Contact Center v17.0
Available Date: Starting on December 13, 2024
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
Fixed vulnerabilities in the transcription lambdas:
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Automated the steps for creation and deletion of predefined attributes in the Unified Routing set up. Added permissions for creating and deleting predefined attributes, and defined a new CloudFormation resource for managing these attributes. Unified routing is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion. |
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