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Contact Center Version 18.X
Before updating the contact center, review the change details, such as the enhancements and the error fixes corresponding to the contact center version 18.X.
This article applies to:
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
Contact Center v18.0
The contact center version 18.0 is available from June 2, 2025.
This version includes these changes.
| Change | Applicable Telephony Models |
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Transcript is now available in additional languages. New languages supported with this release include Afrikaans, Amharic, Arabic (Gulf), Arabic (Standard), Basque, Catalan, Croatian, Czech, Danish, Dutch, Farsi, Finnish, Galician, Greek, Hebrew, Indonesian, Latvian, Malay, Norwegian, Polish, Romanian, Russian, Serbian, Slovak, Somali, Swedish, Tagalog, Ukrainian, Vietnamese, and Zulu. See Amazon Transcribe's Transcription Languages Supported by Service Cloud Voice. |
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