Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Create AWS Resources and cloudformation Template

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Create AWS Resources and cloudformation Template

            If you want to use the sample cloudformation template, you must also create the prerequisite AWS resources. You can execute the cloudformation template in any AWS region, but you must make sure that the Amazon Connect instance and ContactCenterStack are also in the same region. Before importing the contact center definition XML file to create a contact center, you must create the AWS resources in your AWS account.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)
            View supported editions.

            A sample cloudformation template is available in GitHub.

             
            Loading
            Salesforce Help | Article