Agentforce Contact Center

Table of Contents

No results

Here are some search tips

Check the spelling of your keywords.
Use more general search terms.
Select fewer filters to broaden your search.

Search all of Salesforce Help

Create a Contact Center

You are here:

Create a Contact Center

Before creating a contact center in Salesforce org, you must create AWS artifacts and external client app.

Create an Amazon Connect Instance
The Amazon Connect instance must use SAML 2.0 based authentication.
Create AWS Artifacts for SCV
You must create the AWS artifacts before creating the contact center.
Create Local External Client App for Manually Integrated Contact Centers
Create the external client app before creating the contact center.
Create the Contact Center
You can create a contact center in your Salesforce org either from the UI by uploading the contact center definition file in XML format or by triggering the metadata API.

Did this article solve your issue?

Let us know so we can improve!