Assign Delegated Contact Center Admins

Assign a contact center admin to manage contact center users, without granting them full contact center admin privileges. A delegated contact center admin can add and remove users from a contact center, but can't change other contact center settings.

1. Create the delegated contact center admin permission set.
   1. From Setup, select Permission Sets, and click New.
   2. Enter a Label for the permission set, and save the changes.
   3. In the App Permissions for the permission set, click Edit.
   4. Add the Delegated Contact Center Admin permission to the permission set, and save the changes.
2. Assign the delegated admin permission set to a user.
   1. In the Permission Set Assignments in the user details page, click Edit Assignments.
   2. Add the delegated admin permission set that you created in step 1, to the user. Save the changes.

The contact center user can perform all the allowed actions for a delegated contact center admin.

Action	Delegated Contact Center Admin
Add contact center admins or reps	Yes
View contact center details	Yes
Add Presence Status Mappings	Yes
View Service Check	Yes
Remove contact center rep	Yes
Update or edit contact center details	No
Delete contact center	No
Create contact center	No
Manage Queue Mapping	View only
Remove ‌contact center admin	No
View user profiles	No

Note

Contact Center Admin permission is required for full edit access to a contact center. Without the Contact Center Admin permission, even a system admin is restricted to the same contact center privileges as a delegated contact center admin.

The View All Profiles permission is required to view user profiles.