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            Dissociate Voice Call Recordings from Voice Call Records

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            Dissociate Voice Call Recordings from Voice Call Records

            Keep your Voice Call record pages tidy by disconnecting voice call recordings you no longer need from their associated voice calls.

            Required Editions

            This article applies to:

            • Salesforce Voice with Amazon Connect
            • Salesforce Voice with Partner Telephony
            • Salesforce Voice with Partner Telephony from Amazon Connect
            View supported editions.

            To disconnect a voice call recording, delete the Salesforce VoiceCallRecording record that associates the voice call recording to the voice call. Deleting the VoiceCallRecording record is a permanent action and can’t be reversed. Once disconnected, the voice call recording along with the Call Recording Player no longer appear in the Voice Call record page.

            1. Open the customer’s Voice Call record page.
            2. Find the Voice Call record ID. The record ID is the Voice Call record URL’s alphanumeric series between VoiceCall/ and /view.
            3. Execute a SOQL query to get the target Voice Call record's CallRecordingId. Enter SELECT CallRecordingId FROM VoiceCall WHERE Id='<TARGET_VOICE_CALL_RECORD_ID>'.
            4. Use your preferred method, such as the Developer Console, to delete the VoiceCallRecording record with the CallRecordingId identified by the SOQL query.
             
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