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Supported Editions for Salesforce Voice
Learn about the Salesforce user interfaces, editions, and add-ons that support Salesforce Voice (Native Telephony) and Salesforce Voice with Telephony Providers (formerly Service Cloud Voice).
User Interfaces
Salesforce Voice is available in Lightning Experience only.
Editions
Salesforce Voice (Native Telephony) is available in these editions.
- Enterprise
- Performance
- Unlimited
Salesforce Voice with Telephony Providers is available in these editions.
- Enterprise
- Unlimited
- Developer
Add-Ons
Salesforce Voice (Native Telephony) is available in Agentforce Service (formerly Service Cloud) with the Agentforce Contact Center add-on.
Depending on the telephony model, Salesforce Voice with Telephony Providers is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Salesforce Voice add-on. It’s also available in Agentforce for Industries built from Sales or Service.
| Telephony Model | Service | Sales | Government |
|---|---|---|---|
| Salesforce Voice with Amazon Connect | Supported | Supported | Not supported |
| Salesforce Voice with Partner Telephony from Amazon Connect | Supported | Supported | Supported |
| Salesforce Voice with Partner Telephony | Supported | Supported | Supported |
To learn more about add-ons, contact your account executive or go to Your Account.
