Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up Custom Name Format for the User

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Set Up Custom Name Format for the User

            If you do not set up a custom name format in the connected app, then the default name format is $User.Id & '@' & $Organization.Id.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)
            View supported editions.

            To set up a custom name format in the connected app, add the required name format as the value of the “https://aws.amazon.com/SAML/Attributes/RoleSessionName” custom attribute. For example, add the value of the “https://aws.amazon.com/SAML/Attributes/RoleSessionName” custom attribute as $User.Alias & '@' & $User.Id & '@' & $Organization.Id. The value added for this custom attribute is used as username for the contact center users in Amazon Connect.

             
            Loading
            Salesforce Help | Article