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Add Runtime SCV Roles in Import.xml File
You can add the runtime roles in the import.xml file for using various functionalities, such as add user and add queues, more seamlessly in the Voice.
Required Editions
This article applies to:
- Service Cloud Voice with Partner Telephony from Amazon Connect
| View supported editions. |
| role | description |
|---|---|
| AmazonConnectManagementRole | Add this role if you want salesforce to perform activities such as adding or removing users in your amazon connect instance based on your actions, such as adding or removing users in the salesforce contact center. The contact center user, contact center queues, contact center groups, contact center channel, presence status mapping, and import amazon routing configuration features are supported with this role. |
| ConnectCallRole | This role is necessary to resume or suspend call recordings. |
| SCVS3Role | This role is required to get the call objects, such as recordings and transcriptions, from a specified s3 bucket. |
| UpdateCredentialRole | This role is required for updating the key in aws, which is used to generate jwt tokens for scrt2-telephony authentication. |
Add these roles in the XML file to access more features within Voice and to overcome the limitations for XML imports.
If you don’t add these roles, you must manually create data in Amazon Connect and then map it in Salesforce. In this case, fields in the Salesforce UI that display Amazon Connect data aren’t autopopulated and need to be filled in manually. For example, to add a user, you must add the user in the Amazon Connect instance and then add the user to the contact center in Salesforce with the correct username. To add a queue, you must create the queue in the Amazon Connect instance and then add the queue to the contact center in Salesforce. To create a contact center group, create a group in Salesforce, get the group ID, and create an entry in the GroupMembership entity for user-to-group mapping. Then, you must update the user with the correct Routing Profile Assignment in the Amazon Connect instance.
