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            Contact Center Health Check Stack

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            Contact Center Health Check Stack

            The health check stack creates specific Identity and Access Management (IAM) roles and policies for the contact center in your AWS account. These resources provide the necessary permissions for the health check Lambda function to analyze your contact center configuration and generate a diagnostic report.

            Required Editions

            View supported editions.

            This article applies to:

            • Service Cloud Voice with Amazon Connect
            • Service Cloud Voice with Partner Telephony from Amazon Connect

            The health check stack creates these roles:

            • <ContactCenterName>-HealthCheckRole: This role is responsible for triggering the health check Lambda function directly from the contact center details page. It also grants permission to fetch the output result file containing the health report. An example is available in BYOAHealthCheckStack.yaml in GitHub.
            • <ContactCenterName>-HealthCheckLambdaExecutionRole: This role is assumed by the Lambda function while it runs. It includes the AWSLambdaBasicExecutionRole, which provides the basic permissions necessary for the lambda function to execute within AWS.

            Health Check Access Policy

            The stack includes the <ContactCenterName>-HealthCheckAccessPolicy which defines the scope of permissions the health check lambda uses to verify the status of your contact center resources. An example policy is available in BYOAHealthCheckStack.yaml in GitHub.

             
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