Prepare Conversation Intelligence for Partner System Intelligence Signals

Partners can enable Conversation Intelligence to ingest intelligence signals from external systems. To get authorization to bring in signals from a new intelligence signal source, partners can reach out to their Salesforce account executives. Then, they can create an Apex class that specifies the intelligence signal source and all supported signal types. Finally, they can package that Apex class in a managed package, which Salesforce Voice customers, like you, can deploy to their Salesforce orgs.

After you deploy the managed package to your org, the new intelligence signal source and signal types are available for selection when you create a Conversation Intelligence rule.