Track And Report On Your Amazon Connect Usage and Billing

These articles apply to:

• Salesforce Voice with Amazon Connect

• What Am I Billed For?
  For Salesforce Voice with Amazon Connect, Salesforce tracks and bills for IVR utterances and two types of minutes: Salesforce Voice minutes (also called “Amazon Connect Service Minutes” in Amazon Web Services) and telephony minutes.
• How Does Billing Work?
  Understand how you’re billed for IVR utterances, Salesforce Voice minutes, and telephony minutes.
• How Do I Check My Usage and Billing?
  To see Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) usage and billing in your contact center, check out these Salesforce and Amazon Connect resources.
• Salesforce Reports for Amazon Connect Usage and Billing
  View Amazon Connect usage, minutes, and costs, and Amazon Lex usage with Salesforce reports. Quickly generate the reports using Salesforce Voice’s packaged report types.
• Billing Details
  When you’re using Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect), it's important to understand how billing works for IVR utterances, Salesforce Voice minutes, and telephony minutes.
• Generate a Salesforce Report for Amazon Connect Usage and Billing
  View your Salesforce org’s Amazon Connect usage, minutes, and costs, and Amazon Lex usage with Salesforce reports. Create a custom report type and then generate a report on your Salesforce org’s usage.
• Telephony Usage Report
  The Telephony Usage report provides a breakdown of telephony usage and costs for each phone number per day. The report includes the usage and costs for the last 3 months for which the invoice is generated. This report isn’t available in the standard reports that you can customize and create for Salesforce Voice (formerly Service Cloud Voice).
• Frequently Asked Billing Questions for Salesforce Voice with Amazon Connect
  To learn more about billing for Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect), review these frequently asked questions.