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Input Parameters for Multi-Org Stack Templates
You must use the required parameters for the different stack templates required to be run in the multi-org contact center set up.
This article applies to:
- Service Cloud Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect through XML import)
Input Parameters for MultiorgProvisioningServiceStack
| Parameter | Sample Value | Description |
|---|---|---|
| ConnectInstanceId | 4720f0a1-7fcd-4310-89bf-38acebb6XXXX | The Connect Instance ARN for which the multi-org setup is to be done. |
| ContactLensStreamArn | arn:aws:kinesis:us-west-2:42834682XXXX:stream/flexicc-ContactLensStream | The associated Contact Lens Stream ARN for the Connect Instance. |
| CTRStreamArn | arn:aws:kinesis:us-west-2:42834682XXXX:stream/flexicc-CTRStream | The associated CTR (contact record) Stream ARN for the Connect Instance. |
| lambdaPrefix | multiorPrefix | The prefix for common Lambda functions shared across all contact centers in the multi-org setup. |
| PermissionBoundaryARN | The Permission Boundary ARN to restrict IAM role access, if required. | |
| S3BucketForScvResources | prod-byoa-scv-resources | The S3 bucket which hosts the compiled lambdas and layers. The cloudformation template fetches the lambdas and layers from this bucket. |
| S3BucketForTenantResources | flexicc | The S3 bucket associated with the Connect Instance for storing call recordings. |
| SalesforceRelease | 258.0 | The Salesforce version. |
| Version | V19.0 | The contact center version. This version must be compatible with the Salesforce version. |
Input Parameters for MultiorgConnectConfigurationStack
| Parameter | Sample Value | Description |
|---|---|---|
| CallCenterApiName | multiCC1 | A unique name for the contact center. |
| ConnectInstanceId | 4720f0a1-7fcd-4310-89bf-38acebb6XXXX | The Connect Instance ARN for which the multi-org setup is to be done. |
| LightningDomainUrl | https://<LighteningDomainURL> | The Lightning Domain URL for the specific org where the contact center is created. |
| OrgDomainName | https://<MyDomainURL> | The domain URL of the org. |
| Scrt2MyDomainUrl | https://<MyDomainName>.salesforce-scrt.com | The scrt2 endpoint for the org. |
| MpaId | 793525387755 | The production AWS MPA owned by Salesforce. This value must always be 793525387755. |
| PermissionBoundaryARN | The Permission Boundary ARN to restrict IAM role access, if required. | |
| S3BucketForScvResources | prod-byoa-scv-resources | The S3 bucket which hosts the compiled lambdas and layers. The cloudformation template fetches the lambdas and layers from this bucket. |
| S3BucketForTenantResources | flexicc | The S3 bucket associated with the Connect Instance for storing call recordings. |
| SalesforceOrgId | The Org ID of the Salesforce Org where the contact center is created. | |
| SalesforceRelease | 258.0 | The Salesforce version. |
| Version | V19.0 | The contact center version. This version must be compatible with the Salesforce version. |
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