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            Verify that Omni-Channel is Enabled

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            Verify that Omni-Channel is Enabled

            Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.

            Required Editions

            This article applies to:

            • Salesforce Voice with Amazon Connect
            • Salesforce Voice with Partner Telephony
            • Salesforce Voice with Partner Telephony from Amazon Connect
            View supported editions.
            User Permissions Needed
            To set up a domain name: Customize Application
            To set up Omni-Channel: Customize Application

            Enable Omni-Channel. If Omni-Channel already is enabled in your org, skip these steps.

            1. From Setup, enter Omni-Channel Settings in the Quick Find box, then select Omni-Channel Settings.
            2. Select Enable Omni-Channel.
            3. Click Save.

            See Also

             
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