Customize Command Center for Service for Voice

At this point, you've already enabled Command Center for Service. It works. Now it's time to customize Command Center for Service to meet your needs. For example, to provide faster and better service to your customers, enable supervisors to change reps’ queues and skills. Add actions to the Command Center for Service tabs. To change what a group of supervisors sees in Command Center for Service, set up a supervisor configuration. And, to give supervisors easy access to Command Center for Service, add it where they work—in a Lightning app.