Organize Voice Call Information into Separate Workspace Tabs
To keep call information separate and organized when reps begin calls from the console,
open voice call records in unique workspace tabs rather than subtabs of related workspace
tabs.
Required Editions
This article applies to:
Salesforce Voice with Amazon Connect
Salesforce Voice with Partner Telephony
Salesforce Voice with Partner Telephony from Amazon Connect
To view the Partner Telephony Contact Centers page:
Customize Application AND Manage Call Centers
OR
Salesforce Voice Delegated Contact
Center Admin
To create and manage a contact center:
Salesforce Voice Contact Center Admin (Partner Telephony)
OR
Salesforce Voice Delegated Contact Center
Admin
Sales Engagement must be enabled for this feature to be visible.
From Setup, in the Quick Find box, enter Amazon Setup or
Partner Telephony
Setup,
depending on your telephony model.
Turn on Open Voice Calls in a New Tab.
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