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            Assign Contact Center Permission Sets for Partner Telephony

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            Assign Contact Center Permission Sets for Partner Telephony

            Use permission sets to control access to your Voice contact center. Give at least one user, such as yourself, the Salesforce Voice Contact Center Admin (Partner Telephony) permission set so they can set up the contact center. Give reps and supervisors the Salesforce Voice Contact Center Rep (Partner Telephony) permission set so they can make and receive voice calls and listen to call recordings.

            Required Editions

            This article applies to:

            • Salesforce Voice with Partner Telephony from Amazon Connect
            View supported editions.
            User Permissions Needed
            To assign permission sets: Assign Permission Sets
            Note
            Note The Salesforce Voice Contact Center Rep (Partner Telephony) permission set includes the View Call Recordings user permission. Reps need this user permission to listen to call recordings.
            1. From Setup, enter Partner Telephony Setup in the Quick Find box, then select Partner Telephony Setup.
            2. In the Set Up Your Contact Center section, click Assign Permissions. The Permission Sets page opens.
            3. Click either Salesforce Voice Contact Center Admin (Partner Telephony) or Salesforce Voice Contact Center Rep (Partner Telephony).
            4. Click Manage Assignments.
            5. Click Add Assignments.
            6. Select the users that need the permission set.
            7. Click Assign.

            After assigning permission sets, create your contact center.

             
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            Salesforce Help | Article