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            Install Your Telephony Provider’s Managed Package

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            Install Your Telephony Provider’s Managed Package

            Most Voice telephony partners provide a managed package that contains the metadata to connect Voice with the partner’s system. Download the package from AppExchange or ask your telephony provider for the installation URL.

            Required Editions

            This article applies to:

            • Salesforce Voice with Partner Telephony
            View supported editions.
            User Permissions Needed
            To view the Partner Telephony Setup page: Customize Application
            To install packages: Download AppExchange Packages

            Most telephony partners provide a managed package that contains:

            • Connector in the form of a Visualforce page
            • Visualforce page name
            • Package’s namespace that is used to create a contact center

            Telephony partners provide their own documentation for their managed package.

            1. From Setup, enter Partner Telephony Setup in the Quick Find box, then select Partner Telephony Setup.
            2. Click Go to AppExchange.
              The AppExchange opens in another browser tab.
            3. Search for your telephony partner’s package and follow its installation instructions.

            After you install the managed package, check that all of the components were installed. Ask your telephony provider for instructions to verify that the components were installed properly.

            See Also

             
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