You can configure the latest Amazon Connect features for your Salesforce org from the
Service Cloud Voice Setup page. Install the managed package available on the Service Cloud Voice
Setup page to access the Salesforce Contact Center with Amazon Connect (SCC-AC) and configure the
Amazon Connect features.
Install Managed Package for Salesforce Contact Center with Amazon Connect Use the Salesforce Contact Center with Amazon Connect (SCC-AC) to configure the latest Amazon Connect features for your Salesforce org. To access SCC-AC, install the managed package. To install the managed package, you must have an Amazon contact center version 16.0 or later.
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