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            Turn on Service Cloud Voice with Partner Telephony from Amazon Connect

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            Turn on Service Cloud Voice with Partner Telephony from Amazon Connect

            Enable Voice for your org.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Partner Telephony from Amazon Connect
            View supported editions.
            User Permissions Needed
            To view the Partner Telephony Setup page: Customize Application
            To turn on Voice: Customize Application

            If you have the Service Cloud Voice for Partner Telephony license, you see the Partner Telephony Setup page in the Setup menu.

            1. From Setup, enter Partner Telephony Setup in the Quick Find box, then select Partner Telephony Setup.
            2. Select Turn On Service Cloud Voice.
              The Partner Telephony Contact Centers page appears in the Setup menu.

            After you turn on Voice, choose whether to automatically set up a Voice contact center with a new Amazon Connect instance or whether to use an existing one.

             
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            Salesforce Help | Article