Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up Identity Provider

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Set Up Identity Provider

            Before turning ON Voice, you must configure the Identity Provider.

            Required Editions

            View supported editions.
            User Permissions Needed
            To enable Identity Provider: Manage Identity Provider

            Applies to these telephony models.

            • Service Cloud Voice with Amazon Connect
            • Service Cloud Voice with Partner Telephony from Amazon Connect
            • Service Cloud Voice with Partner Telephony
            Note
            Note If you enable the Identity Provider, you cannot disable the Identity Provider. However, you can create new certificates.
            1. In the Setup page, search for Identity in the Quick Find box, and select Identity Provider.
            2. Click Enable Identity Provider option twice.
            3. Salesforce automatically generates a self-signed certificate. If not, create a new certificate.
            4. Save your changes.
             
            Loading
            Salesforce Help | Article