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            Monitor Call Quality with Mean Opinion Scores

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            Monitor Call Quality with Mean Opinion Scores

            To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Amazon Connect
            • Service Cloud Voice with Partner Telephony
            • Service Cloud Voice with Partner Telephony from Amazon Connect
            View supported editions.
            User Permissions Needed
            To edit a page layout: Customize Application
            1. From Setup, click the Object Manager tab. Select Voice Call, and open the Voice Call Layout setup page.
            2. Add the Mean Opinion Score field to the Details section of the Voice Call layout.
              1. Click Fields.
              2. Drag the Mean Opinion Score into the Details section, and place it where you want it to appear.
              3. Click Save.
             
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