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            Setup Prerequisites

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            Setup Prerequisites

            Before you set up Service Cloud Voice, complete these prerequisites.

            Required Editions

            1. Service Cloud Voice Planning Checklist
              Before you begin setting up your Voice contact center, take care of essential planning steps. These steps highlight best practices for using Voice and help you understand what to expect during your Voice rollout.
            2. Prepare Your Network for Service Cloud Voice
              To minimize connectivity problems, prepare your network and rep machines for Service Cloud Voice.
            3. Verify that Omni-Channel is Enabled
              Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.
            4. Set Up Identity Provider
              Before turning ON Voice, you must configure the Identity Provider.
            5. Service Cloud Voice Limits and Limitations
              Before setting up Service Cloud Voice, review its limits and limitations.
             
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