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            Telephony Usage Report

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            Telephony Usage Report

            The Telephony Usage report provides a breakdown of telephony usage and costs for each phone number per day. The report includes the usage and costs for the last 3 months for which the invoice is generated. This report isn’t available in the standard reports that you can customize and create for Salesforce Voice (formerly Service Cloud Voice).

            Required Editions

            This article applies to:

            • Salesforce Voice with Amazon Connect
            View supported editions.

            To generate the report, click Generate Telephony Usage Report on the Amazon Contact Centers page.

            Generate Telephony Usage Report

            After the report is generated, you receive an email with the report attached. The report is in CSV format.

            There’s no option to filter the report by date, month, or year.

             
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