Add Voice Channels to Your Agentforce Contact Center

Add voice capabilities to support inbound service and proactive outbound engagement across your rep and AI workforce.

Ready to get started? First, choose the telephony option that fits your needs. To use our built-in telephony product, set up Salesforce Voice. To connect your contact center to a third-party telephony provider, such as Amazon Connect, set up Salesforce Voice with Telephony Providers (formerly Service Cloud Voice).

• Supported Editions for Salesforce Voice
  Learn about the Salesforce user interfaces, editions, and add-ons that support Salesforce Voice (Native Telephony) and Salesforce Voice with Telephony Providers (formerly Service Cloud Voice).
• Choose Your Salesforce Voice Telephony Model
  Salesforce Voice comes in multiple flavors that vary based on telephony provider, setup process, and other characteristics. Compare them to decide which is the best option for your business.
• Offer Native Phone Support with Salesforce Voice
  As the built-in voice capability from Salesforce, Salesforce Voice manages every part of voice communication, from procurement to post-call analysis. It offers deep customization, tight alignment, and the ability to fully leverage Agentforce capabilities.
• Connect to an External Contact Center Using Salesforce Voice with Telephony Providers
  Let service reps answer and make calls and resolve customer issues from Salesforce in a contact center backed by a third-party telephony provider.