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            Earn Skills as a Workforce Engagement Agent

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            Earn Skills as a Workforce Engagement Agent

            Earn skills by taking enablement site (myTrailhead) modules that are assigned to you by your team lead. Leverage these skills for career growth opportunities later on.

            Required Editions

            Note
            Note Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
            View supported editions.
            User Permissions Needed
            To earn skills from agent engagement learning modules: Workforce Engagement Analyst, Workforce Engagement Planner, Workforce Engagement Agent
            1. Open the Omni-Channel Widget.
            2. Under New, click to open a learning module that you’ve been assigned.
            3. Work through each unit in the learning module until you complete it.
            4. Open Service Resources from the App Launcher.
            5. Click to open your service resource profile.
            6. Click Related.
            7. Scroll down to the Skills related list to see all of the skills you’ve earned.
             
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