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            Configure an Enablement Site (myTrailhead) to Work with Agent Engagement

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            Configure an Enablement Site (myTrailhead) to Work with Agent Engagement

            To configure Workforce Engagement’s agent engagement feature, the first steps are to set up a compatible enablement site (myTrailhead) account and publish custom learning modules.

            Required Editions

            Example
            Example
            Note
            Note Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
            View supported editions.
            Configuration Step Documentation
            1. Set up your enablement site. Set Up Your Enablement Site's Subdomain and First Content Collection
            2. Choose your authentication provider. Authentication Providers for Your Enablement Site
            3. Assign permissions to users. Assign Permissions for Enablement Site Users
            4. Create a module in Trailmaker. Create Content with the Trailmaker Content App
            5. Publish your module to a release. You can publish modules, but not trailmixes. Manage Releases with the Trailmaker Release App
             
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