Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Create Shifts from the Capacity Plan

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Create Shifts from the Capacity Plan

            Generate predicted shifts or FTEs directly from your calculated capacity plan to meet consumer demand during your specified time intervals.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To create shifts from a capacity plan: Workforce Engagement Planner Permission Set
            1. From the App Launcher, open Capacity Plan.
            2. Select the capacity plan that you created.
            3. Click Create Shifts.
            4. Refresh the status.

              When your plan is calculated, the status changes to Shift Calculation Completed. The dashboard shows how many shifts or FTEs are predicted to meet demand during the time interval.

             
            Loading
            Salesforce Help | Article