Upcoming Mandatory Changes to Public Key Infrastructure (PKI)

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Supported Editions for Workforce Engagement Management

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Supported Editions for Workforce Engagement Management

Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management

User Interfaces

Workforce and Quality Management is available in Lightning Experience only.

Workforce and Quality Management is available in these editions.

Workforce and Quality Management is available for an additional cost as an add-on license in Agentforce Service (formerly Service Cloud).

To learn more about add-ons, contact your account executive or go to Your Account.

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