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            Enable Intraday Management and Real-Time Adherence

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            Enable Intraday Management and Real-Time Adherence

            Activate the Intraday Management dashboard and real-time adherence.

            Required Editions

            Note
            Note Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
            View supported editions.
            1. From Setup, in the Quick Find box, search for Workforce Engagement Management, and select Get Started.
            2. Select Add the Intraday Management Tab.
            3. If you use an Omni-Channel queue-based routing workflow, select Enable Real-Time Adherence.
             
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