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            Map Skills to Learning Content for Agent Engagement

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            Map Skills to Learning Content for Agent Engagement

            Associate skills with your custom enablement site (myTrailhead) learning modules so agents earn skills upon module completion.

            Required Editions

            Note
            Note Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
            View supported editions.
            1. Open Setup | Workforce Engagement | Skills | Skills & Learning.
            2. Click New Match.
            3. Search for a skill.
            4. Click Next.
            5. Search for the enablement site module you’d like to match to this skill, and click to add it.
            6. Check the box to Approve Automatically. After an agent completes the learning module, they’ll automatically earn the skill. If you'd prefer to manually approve skills, set up an approval process.
            7. Save your changes.
             
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