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            Review Rep Performance (Rep View)

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            Review Rep Performance (Rep View)

            Service reps can view their own scores on individual records to understand their performance feedback.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To view your own evaluations: Quality Viewer
            1. From the Voice Calls or Messaging Sessions tab, open a record you participated in.
            2. Find the Quality Management component to view your score and performance.
            3. Click View Assessment to see the detailed answers and comments provided by the analyst.
              Note
              Note For security and performance sensitivity, reps can only view their own scorecards and can’t edit the evaluation.
             
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