Want to clean up your workload history to produce a more accurate intelligent forecast?
Change, replace, or remove workload history data with an adjustment.
To view, create, edit, and delete a Workload History:
Workforce Engagement Analyst
Open Intelligent Forecasts in the App Launcher.
Click to open a workload history from the list view.
Scroll down to the Data Detail view.
Check the box next to a date.
Click Adjust.
Select Apply Percentage, Replace Data, or
Skip Data.
If choosing to apply percentage or replace data, enter the corresponding value.
Optionally, you can enter an adjustment reason.
Save your changes.
Click the Refresh dashboard icon to update your workload history.
This process can take some time. After it’s completed, you see the adjustment reflected in your
data. If you created an intelligent forecast from this workload history, repeat these steps in
your forecast to see the adjustment reflected.
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