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Create Data Categories for Articles, Answers, and Ideas

Create Data Categories for Articles, Answers, and Ideas

Data categories are used in Salesforce to organize and control access to groups of information. Data categories are used in Salesforce Knowledge, Ideas, Answers, and Chatter Answers.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.
  • Work with Data Categories
    Data categories are used in Salesforce Knowledge (articles and article translations), Ideas, Answers, and Chatter Answers to help classify and find articles, questions, or ideas. You can use data categories to control access to a particular set of articles, questions or ideas.
  • Data Category Visibility
    Data category visibility can be set with roles, permission sets, permission set groups, or profiles. Data category visibility determines the individual data categories, categorized articles, and categorized questions that you can see.
 
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