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            Assign Layouts for the Agent Console

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            Assign Layouts for the Agent Console

            After you create console layouts, assign which layouts users see in the Agent console on the console tab. A user’s profile determines which console layout is seen.

            Required Editions

            View supported editions.
            User Permissions Needed
            To assign console layouts: Customize Application

            To assign console layouts:

            1. From Setup, enter Console Layouts in the Quick Find box, then select Console Layouts.
            2. Click Console Layout Assignment.
            3. Select a console layout to assign to a profile via the dropdown list.
            4. Select the Console tab visibility settings for a profile via the dropdown list. You can only select Console tab visibility settings for profiles assigned to a console layout.
            5. Click Save.
            Note
            Note Enterprise, Unlimited, Performance, and Developer Edition users with the Customize Application permission can assign a console layout to a profile via the profile detail page. From Setup, enter Profiles in the Quick Find box, then select Profiles, select a profile name, then click Edit in the Console Settings section.

            See Also

             
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