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MobilePush Message Detail Extract Errors
On the MobilePush Message Detail Extract, the Status column lists whether the send was successful, and the ServiceResponse column lists any errors with the send. This topic includes information that can help you understand and troubleshoot failures.
| Status | ServiceResponse | Description |
|---|---|---|
| Success | No value | There were no errors and the send was successful. |
| Success | An alphanumeric string such as 0:1518053859625148%c7f540c0f9fd7ecd | There were no errors and the send was successful. |
| Failed | Communication error | The message wasn't sent because there was an error with the push notification service (Apple or Google). |
| Failed |
MismatchSenderId
|
The message wasn't sent there was a problem with your FCM token. Update your FCM token and try again. |
| Failed |
InvalidToken
|
This error typically occurs when iOS users uninstall your app. If all of your sends to iOS users fail with this error, make sure that you uploaded the correct APNS certificate in Marketing Cloud Engagement. |
| Failed |
NotRegistered
|
This error typically occurs when Android users uninstall your app. If all of your sends to Android users fail with this error, update your FCM token in Engagement. |
| Failed |
Unregistered
|
This error typically occurs when iOS users uninstall your app. If all of your sends to iOS users fail with this error, make sure that you uploaded the correct APNS certificate in Engagement. |
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