About High-Volume Community or Site Users

Characteristics

High volume users:

• Are contacts enabled to access an experience.
• Are assigned to the External Apps, Customer Community, High Volume Customer Portal, or Authenticated Website license.
• Only share the records they own with authenticated Salesforce users in Share Groups.
• Only share the records they own in guest user or criteria-based sharing rules.

Access to Records

High-volume users can access the following types of records, based on specific conditions:

• They can access their own account and contact records, based on implicit sharing.
• They have Read access on the account they belong to.
• They can access a record’s parent, and the org-wide sharing setting for that record is Controlled by Parent.
• The org-wide sharing setting for the object is Public Read Only or Public Read/Write.

Limitations

• You can't manually share records owned by high-volume users. High-volume users themselves also can’t manually share records they own or have access to.
• You can’t transfer cases from member-based users to high-volume users.
• High-volume users can’t own accounts.
• You can’t add case teams to cases owned by high-volume users.
• You can’t include high-volume users in:
  • Personal groups or public groups.
  • Owner-based sharing rules.
  • Account teams, opportunity teams, or case teams.
  • Salesforce CRM Content libraries.
  These limitations also apply to records owned by high-volume users.
• You can’t assign high-volume users to territories.