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Solutions Home
Click the Solutions tab to display the solutions home page.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To view Solutions tab: | Read on solutions |
| To view solutions: | Read on solutions |
| To create solutions: | Create on solutions |
- Under Find Solutions, enter keywords to search for a solution. If your organization uses categories, optionally select a category in which to search. If multilingual solutions is enabled for your organization, search results return solutions in all languages that have matching keywords. However, search results across all languages might not be reliable because terms searched from one language to another are processed differently.
- In the Browse Solutions section, click a category name to view a list of solutions in that category and its subcategories.
- To show a filtered list of items, select a predefined list from the View drop-down list, or click Create New View to define your own custom views. To edit or delete any view you created, select it from the View drop-down list and click Edit.
- In the Recent Solutions section, select an item from
the drop-down list to display a brief list of the top solutions matching that criteria. From the
list, you can click any solution name to go directly to the solution detail. Toggle the
Show 25 items and Show 10 items links to change
the number of items that display. The fields you see are determined by the “Solutions
Tab” search layout defined by your administrator and by your field-level security
settings (available in Professional, Enterprise, Unlimited, Performance, and Developer Editions
only). The Recent Solutions choices are:
Recent Solutions Choice Description Recently Viewed The last ten or twenty-five solutions you viewed, with the most recently viewed solution listed first. This list is derived from your recent items and includes records owned by you and other users. - In the Recent Solutions section, click New to create a solution.
- Under Reports, click any report name to display that report. The Solution List report allows you to report on any solution field.
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