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Translate Surveys
Gather insight from your global audience by translating your surveys into other languages.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses |
| User Permissions Needed | |
|---|---|
| To translate surveys: |
|
- On the record page for the survey that you want to translate, go to the Languages tab.
- Next to the language, click Translate.
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Enter translations for the survey name, pause message, custom button labels, survey
questions, answer choices, thank you page messages, and URL button labels on the Thank You
page. You can translate only the text provided by the survey creator and the static merge field
text. Salesforce translates the remaining text in the languages that it fully supports.
While translating survey questions, click
to insert images.
Note Merge field content that’s inserted based on field values from Salesforce records can’t be translated. -
When you’re done, save your work.
Tip When you make a copy of an already translated survey, the translations are also copied to the new survey.
Keep in mind these considerations when translating surveys.
- On the Languages tab, you can only see languages that are active in the Translation Workbench, and you can translate surveys only in languages to which you're assigned as a translator. If you aren't assigned as a translator to any language, Salesforce doesn't show the Languages tab.
- If the survey contains merge fields with associated record variables, participant record variables, or org variables, copy the merge fields to the translated question, thank you message or welcome message. The merge field automatically resolves when participants open the translated survey.
- If a previous question’s response is added to a question, the translated version of the previous question appears in a merge field in the current question. As a result, you have to copy the merge field that contains the previous question to the translated version of the current question. The merge field automatically resolves when participants view the current question.
- Survey Language for Participants
Understand how participants inside and outside your Salesforce org see and respond to translated surveys. - Specify the Survey Language for External Participants
When participants outside your Salesforce org open a survey invitation, they select the language in which they want to view the survey. However, you can edit the survey invitation link for external participants to ensure that they view the survey in a particular language.
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