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Assign a Dialer Number
Assign a Dialer number from your personal settings so the calls you make and receive don’t appear to be coming from an unknown number.
Required Editions
| Available in: Lightning Experience |
Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions Sales Dialer is available for an additional cost as an add-on license. |
| User Permissions Needed | |
|---|---|
| To add the minutes related to Dialer calls: | Access Dialer Minutes |
| To make outbound Dialer calls: | Access Dialer Outbound Calls |
| To receive inbound Dialer calls: | Access Dialer Inbound Calls |
| To assign a Dialer number: | Access Dialer Inbound Calls |
To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.
Inbound calls made to the custom number go directly to the mobile or business line, not through Sales Dialer.
- From your personal settings, enter Dialer Settings in the Quick Find box, then select Dialer Settings.
- Click Find Now.
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Select your country and enter an area code to display a list of available numbers.
Phone numbers are subject to availability, and numbers from all area codes may not be available.
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Select a number.
Once you assign yourself a number, you can’t choose a new one or view available numbers.
- Click Save.
