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Sales Productivity
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            Sales Dialer

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            Sales Dialer

            Use Sales Dialer to access telephony features without ever leaving Salesforce. Make and receive calls, add call notes, and log call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views.

            Required Editions

            Available in: Lightning Experience

            Available with Sales Cloud and Service Cloud in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Service Cloud Voice. Service Cloud Voice offers many of the telephony features that you love and more. See Get to Know Service Cloud Voice.

             
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            Salesforce Help | Article