Track the Delivery Status of an Outbound Message

• Next items for delivery are awaiting delivery.
• Oldest messages in queue are the messages that haven’t yet been deleted because they haven’t been delivered and aren’t 24 hours old. The messages are sorted from the oldest to the newest.
• Failed outbound messages failed to be delivered and are no longer being retried. Messages are listed here only if you configure the message when you create it by selecting Add failures to failed outbound message related list. If you don’t see this related list, it hasn’t been enabled for your organization.

You can perform several tasks here.

• To view the action that triggered it, click any workflow or approval process action ID.
• To change the Next Attempt date to now, click Retry. This option causes the message delivery to be immediately retried. If you select Retry in the Failed outbound messages related list, the outbound message moves to the Next items for delivery related list and is retried for another 24 hours.
• To permanently remove the outbound message from the queue, click Del.

Note If you don’t have this option, your org doesn’t have outbound messages enabled. Contact Salesforce to enable outbound messages.