Turn Einstein Features On or Off

See if your Sales Cloud, Service Cloud, or Lightning Platform license comes with included Einstein features. Access to included Einstein features may be subject to usage limitations and your acceptance of additional terms.

Setup and learn more about each feature in Help.

Cloud	Feature	Editions	Instructions
Sales	Einstein Activity Capture	Professional, Enterprise, Performance, and Unlimited	Set Up Einstein Activity Capture
Sales	Sales Cloud Einstein	Unlimited	Set Up Sales Cloud Einstein
Sales	Einstein Conversation Insights	Enterprise, Performance, and Unlimited	Set Up Einstein Conversation Insights
Sales	Einstein Opportunity Scoring	Enterprise, Performance, and Unlimited	Enable Einstein Opportunity Scoring
Sales	Einstein Deal Insights	Enterprise, Performance, and Unlimited	Turn On Pipeline Inspection
Sales	Sales Engagement	Unlimited	Set Up Sales Engagement
Sales	Salesforce Inbox	Unlimited	Turn On Salesforce Inbox
Service	Einstein Article Recommendations	Enterprise, Performance, and Unlimited	Set Up Einstein Article Recommendations
Service	Einstein Bots	Unlimited	Enable Einstein Bots
Service	Einstein Case Classification	Enterprise, Performance, and Unlimited	Set Up Einstein Case Classification
Service	Einstein Case Wrap Up	Enterprise, Performance, and Unlimited	Set Up Einstein Case Wrap Up
Platform	Einstein Prediction Builder	Enterprise, Performance, Unlimited, and Developer	Turn Einstein Prediction Builder On or Off
Platform	Einstein Recommendation Builder	Enterprise, Performance, Unlimited, and Developer	Set Up Einstein Recommendation Builder

If you can’t turn on these features without your System Administrator’s permissions, see Submitting an Order Form Supplement for Einstein Features for instructions.

At this time, Einstein features aren’t available on the Salesforce Government Cloud.

For more information on Einstein features, see the Salesforce Trust and Compliance Documentation.