A list of possible causes for a failed backup or an object failing to back up and how
to troubleshoot them.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, Performance, and
Unlimited Editions with the Backup & Recover Data and Backup &
Recover Files add-on licenses
error Message
error Cause
Tips for Fixing the problem
Missing access to external systems
The system doesn’t have access to back up an external object.
System error
The system encountered an internal error.
Contact Salesforce Customer Support.
Not supported for incremental
This object is unsupported for incremental, daily backups.
The next weekly full backup will include this object.
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