Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Set Up and Maintain Your Salesforce Organization
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            View and Interpret Salesforce Backup Logs

            You are here:

            1. Salesforce Help
            2. Docs
            3. Set Up and Maintain Your Salesforce Organization

            View and Interpret Salesforce Backup Logs

            Follow these instructions to view logs in Salesforce Backup. These logs contain information about the status of various Salesforce Backup policies and activity.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, Performance, and Unlimited Editions with the Salesforce Backup & Recover add-on license.
            Note
            Note This content relates to Salesforce Backup. Read about Backup & Recover in Own from Salesforce.
            1. Click the Logs tab. You can review the time a job began and its status.
            2. To see details about a backup or restore job, in the Log Name column, click an entry.
            3. On the log detail page, review information about the job, including when it finished, the Run ID, its status, and the objects included in the backup or restore job.
              • For a list of all objects included in the job, select the All Objects tab.
              • If a job completes with errors, select the Objects with Errors tab. Use the Object Status column to identify the cause of the error.

            Logs show the status of the backup for each object. If a backup is incomplete, you can review the logs to see errors on specific objects.

            The NOT_VISIBLE status in the backup log indicates that an object isn’t visible to the service at the time that the backup process ran and wasn't backed up. When the service can’t back up an object, the most common issue is that the user running the backup doesn’t meet one or more of the required access conditions. Review all access settings for objects that show the NOT_VISIBLE status in logs. Correct any access gaps, then run the backup again.

            • The user doesn’t have the required object-level permissions, such as read permission.
            • The user initiating the backup, including automated users like Integration User, didn’t have the required licenses and permission sets.
            • Not all special access rules for the object are met.
            • The user has access to a custom object, but it’s in a managed package that isn’t site-wide.
             
            Loading
            Salesforce Help | Article