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            Filter and Match Actionable Event Orchestrations Decision Table for Connected Assets

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            Filter and Match Actionable Event Orchestrations Decision Table for Connected Assets

            The Filter and Match Actionable Event Orchestrations decision table matches an event that’s sent to Salesforce from an external system to the corresponding Actionable Event Orchestration record. Each event sent to Salesforce has a type and can also have a subtype and a category. Based on the type, subtype, and category of an event, the decision table provides a context definition, a context mapping, and an execution procedure for the event. For example, if an actionable event orchestration is defined for an Environmental Condition type and High Ambient Temperature subtype, the decision table automatically matches each event of that type and subtype to the corresponding execution procedure.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud. View edition availability.

            The input values of the decision table are Event Type, Event Subtype, and Event Category. The output values of the table are Context Definition, Context Mapping, Execution Procedure, and Execution Procedure Type.

            Make sure that the decision table is active before you activate actionable event orchestrations and execution procedures.

            Event Type is a required input field for the decision table, whereas Event Subtype and Event Category are optional fields. If the incoming event has no subtype or category specified, the decision table matches the event to the corresponding execution procedure based on the event type.

            Example
            Example

            Grant Johnson, an energy technologies company, manages a lot of heating, ventilation, and air conditioning (HVAC) systems. Their HVAC systems send telematics events to Salesforce via an external system.

            The admin at Grant Johnson creates three actionable event orchestrations.

            Actionable Event Orchestration Name Context Definition Context mapping Event Type Event subtype event category execution procedure
            1 AEO1 CD_1 CM_1 Energy Management High Power Surge Critical Events The execution procedure creates an asset milestone for each event of the specified type.
            2 AEO2 CD_2 CM_1 Performance Monitoring High Humidity Level Monitoring Event The execution procedure creates a record alert and a case for each event of the specified type.
            3 AEO3 CD_1 CM_2 Performance Monitoring Low Pressure Level Critical Events The execution procedure creates a work order for each event of the specified type.

            A telematics event is triggered for a connected asset that has a request payload that looks like this.

            {
    "eventId" : "123",
    "assetUniqueIdentifier": "HVAC1234",
    "eventType": "Performance Monitoring",
    "eventSubtype": "High Humidity Level",
    "eventCategory" : "Monitoring Event",
    "event data": [{
            "correlationId" : "1001",
            "priority": "High",
            "eventProviderId": "P123",
            "assetId": "ABC1234",
            "eventTriggeredDate": "2023-05-16T15:13:41.236Z"
     }],
    "faults": [{
            "code": "string",
            "type": "string",
            "description": "string",
            "resolutionType": "string",
            "codeSensorValues": "string",
            "freezeFrameId": "string"
     }]

            Based on the input data, the decision table provides an output.

            Output Parameter Name Output Parameter Value
            Context Definition CD_2
            Context Mapping CM_1
            Execution Procedure Name AEO2
            Execution Procedure Type ExpressionSet-Based
             
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