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            Workflow for Telemetry Definition and Action Management

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            Workflow for Telemetry Definition and Action Management

            Admins can configure telemetry definitions, telemetry action definitions, steps, and attributes, and generate service processes to launch remote actions for a connected asset. After the service process is generated and set up in Unified Catalog, customer support reps can launch them from the Action Launcher from a record page.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud. View edition availability.

            Prepare Your Org

            Turn on the features and assign the required permission sets to users. See Features and Permissions for Telemetry Definition and Action Management.

            Create Telemetry Definitions

            Manage Telemetry Definition records and upload the relevant component structures in JSON format. Create Telemetry Definition Version records to define the telemetry component structures. Associate a telemetry definition product to the relevant telemetry definition version to define the product, product category, or product classification.

            Create Telemetry Action Definitions

            Manage Telemetry Action Definition records and create telemetry action definition step groups. Create Telemetry Definition Action Steps, and Step Attributes to define the target component paths for operation types.

            Generate Service Processes

            Generate the service process for a Telemetry Action Definition record. Store the related service process in the Telemetry Action Related Process records.

            Set Up Configurations for Unified Catalog

            Create and attach the Retrieve Integration Procedure in the generated Omniscript for a service process. Add the key values for the integration procedure. Update the data mapper for the Submit action and add other required components before activating the Omniscript and the service process. Create catalogs and categories as per requirements for the generated service processes for Unified Catalog. Add the Action Launcher Component to the Asset record page and select the Catalog created.

             
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