Considerations for Salesforce Edge Network
Learn how to maintain access to your custom domain during the move to Salesforce Edge Network.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions |
Understand the Exceptions in URL Routing
When your org adopts Salesforce Salesforce Edge Network, your My Domain URLs are routed through it. However, review these exceptions.
- URLs that contain your Salesforce instance name. See which My Domain URLs contain your instance name in My Domain URL Formats.
- URLs associated with custom domains, such as https://www.example.com, that serve your org’s Salesforce sites or Experience Cloud sites and don’t use the HTTPS option: Serve the domain with your HTTPS certificate on Salesforce servers.
- Salesforce sites and Experience Cloud sites with domains ending in .force.com.
- URLs associated with Customer 360 Data Manager that end with .admin.salesforce-hub.com and .my.salesforce-hub.com.
- URLs associated with Live Agent Chat that end with .my.salesforcescrt.com or .my.salesforce-scrt.com.
- URLs associated with untrusted content domains.
- URLs associated with orgs in Government Isolated Architecture (GIA) data centers.
Route Custom Domains Through Salesforce Edge Network
All your custom domains that serve your Experience Cloud, Digital Experiences, or Salesforce sites, such as https://www.example.com, can route through the Salesforce Edge Network. Review what’s needed to maintain domain availability based on your domain configuration option.
- With the Serve the domain with your HTTPS certificate on Salesforce
servers option, Salesforce automatically manages HTTPS delivery and routing
for your domain by using Salesforce Edge Network. To determine whether your qualifying
custom domain uses Salesforce Edge Network, inspect the domain’s HTTP response headers or
resolve the domain name to look for references to
edge. - With the Use a third-party service or CDN to serve the domain option, the routing path uses a third-party CDN. Work with your third-party provider to update the target host name. If you don’t update the target host name, your domain doesn’t get the always-on threat protection provided by Salesforce Edge Network.
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