Salesforce Identity Licenses
All identity services that are built into the Salesforce Platform are included with every paid license in the Enterprise, Unlimited, Performance, and Developer Editions.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
In addition to the identity services included with other paid licenses, you can purchase these Salesforce Identity licenses.
Identity Only License
Purchase the Identity Only license when you need extra licenses for employees to access only identity services, such as single sign-on (SSO). For example, some of your employees don’t need access to all the solutions included with a Salesforce license. But you want these employees to be able to sign in to a custom Your Benefits web app directly from your Salesforce org using SSO. You can purchase the Identity Only license for them. This license provides access to the same identity services that are included with your other paid licenses in the Enterprise, Unlimited, Performance, and Developer Editions.
In addition, every org with a Professional, Enterprise, Unlimited, and Performance Edition license receives 100 complimentary Identity Only licenses. For Professional Edition users, the Identity Only license facilitates SSO with SAML only when your org is the service provider.
Each Identity Only licensed-user is limited to 10 custom objects. This limitation is contractual and not technically enforced. You must review each user’s usage of the Identity Only license and enforce the limit on the number of custom objects. At any time, we can review your use of the Identity Only license through the service.
External Identity License
Salesforce Customer Identity is available when you purchase the External Identity license. This license applies to Experience Cloud users who don’t already have a community license. These users are typically consumers of your business, such as customers, prospective customers, patients, partners, and dealers. You can purchase the External Identity license in blocks of active users.
With an External Identity license, you can access several standard objects and 10 custom objects to deliver powerful self-service applications. The license includes extra data storage and API requests. Make sure that your org has sufficient resources before rolling out your Customer Identity configuration.
The External Identity license works with community licenses for the Experience Cloud. It’s also included for free with all paid community user licenses in Enterprise, Performance, and Unlimited Editions. Each Developer Edition org includes five External Identity licenses. You can upgrade the External Identity license to a Community license to benefit from Experience Cloud features, including Cases, Contracts, Notes, Orders, and Tasks.
We recommend that the number of External Identity licensed users not exceed 10 million unique logins per month. If you require user licenses beyond this limit, contact your Salesforce representative. Exceeding this limit can result in an extra charge and decrease expected functionality.
Identity Verification Credits Add-On License
Customers of mobile-first identity receive email verification for free. You can also offer mobile verification via text message for an extra cost. SMS messaging requires the Identity Verification Credits add-on license. Purchasing the license gives your org a predetermined number of SMS messages for mobile identity verification.
